For emergency situations such as leaking water and boiler breakdown please use the following contact methods to raise an emergency callout



(0115) 727 0607


07989 294 894


Knowing what to do in an emergency could save lives. Whether you’re at home or out and about, there are some essential things to do if you suspect a gas leak.

If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

If you’re at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter. Move the handle a quarter turn until it's at 90 degrees from the pipe to shut off the gas supply..

Detecting a gas leak – what are the symptoms?

The most obvious sign of a leak is the smell of gas. You could also be feeling ill as a result of a gas leak. The symptoms include:

  • Feeling lightheaded
  • Dizziness
  • Nausea
  • Headaches

If you’re suffering from these symptoms and suspect a leak, you should go outside immediately. If you feel better in fresh air, you could be suffering from the effects of a gas leak. These are also some of the symptoms of carbon monoxide poisoning.